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Frequently Asked Questions

Frequently Asked Questions

Q & A

【Meals / Restaurants / Bars】
Basic policy for customers with food allergies
Our hotel does everything possible to ensure that guests with food allergies can enjoy their meals without worry. However, upon request, we …Continue reading
【Access / Parking】
About visiting by car navigation system
If you are using a car navigation system, please be careful not to enter the alley (dead end) in front of the hotel from the direction of Yu…Continue reading
【Hotel / Guest rooms】
About accommodation by minors only
We do not allow minors to stay alone.
【Bathing / Baths】
About the sauna
The sauna in the large communal bath is a "steam" sauna.Please be aware of this if you have narrowed down your search in the sauna.
【Others】
About charges when using free accommodation vouchers, etc.
With one free accommodation ticket, you can get free room charges for 4 people per room! ((Excluding special periods)
・Dinner　5,500 JPY　Kais…Continue reading
【Others】
About the use of free accommodation vouchers, etc. associated with online reservations
If you use a free accommodation voucher, etc., we will adjust the difference at the time of your visit (at the time of payment), but please …Continue reading
【Hotel / Guest rooms】
About amenities goods
In the guest room
Face towel / bath towel/ /Toothbrush / Toothpaste/ /Shampoo / Hair conditioner/ /Body soap/ /
Soap/ /yukata/ /Duvet/ /Shav…Continue reading
【Hotel / Guest rooms】
About the hair dryer
From August 1, 2023, all guest rooms are equipped with hair dryers.Several units are permanently installed in the large public bath and the …Continue reading